Eroding From the Inside

Something's off. Decisions take longer than they should. People agree in meetings and then it falls apart. Bad news reaches you last, if it reaches you at all. Your best people have gone silent.

These are all symptoms of the same source problem: trust is draining out of your organization...slowly, invisibly, and faster than it's being replaced.

You've been told to "build trust" a hundred times. Nobody ever tells you how. That's because most advice treats trust like a value to be declared instead of what it actually is: a capacity that builds and erodes according to predictable dynamics. Dynamics you can see, measure, and influence.

In 30 minutes, you'll learn:

• What trust actually is — the research on what it's made of, and why "just build trust" advice fails

• How it erodes — why trust drains far faster than it builds, and the everyday behaviors that accelerate the leak